Returns & Exchanges
At Face Facts, we want you to love your skincare journey, which is why we offer a 30-day return policy for any products that are unused and in their original packaging. If your order doesn't meet your expectations, our simple return process ensures a quick resolution.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.
Package Your Items
Carefully place the unused beauty products in their original boxes, ensuring they are securely padded to prevent damage during transit.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing